SHIPPING & RETURNS
Shipping Policy
Thank you for choosing to shop with us! We are committed to delivering your order safely, securely, and as quickly as possible. Below is everything you need to know about our shipping process.
Shipping Methods:
Processing Time: We take pride in crafting each product with care, and to ensure the highest quality, we ship all orders within 5-7 business days after your purchase.
Shipping Carrier: We use trusted carriers, including USPS, for all our shipments to ensure your order arrives safely and in a timely manner.
Packaging:
Your products are carefully packaged to protect them during transit. We use materials to ensure that your items arrive securely, while also caring for the environment.
Our products are cushioned and wrapped to prevent damage, even during extreme weather conditions, so you can feel confident your purchase will arrive in perfect condition.
Shipping Costs:
Flat Rate Shipping: We offer a $10 flat rate for all orders within the United States. No matter how many items you purchase, your shipping cost will remain the same.
Free Shipping: Occasionally, we may offer promotions for free shipping — be sure to check for any current deals at checkout!
International Shipping:
Currently, we only offer shipping within the United States. If you’re interested in international shipping, please reach out to us, and we’ll see how we can accommodate your request.
Delivery Time:
Delivery times may vary depending on your location, but typically you can expect your order to arrive within 5-10 business days after it ships out. We will notify you with tracking information so you can monitor your package’s journey.
Additional Information:
We want you to be completely satisfied with your purchase. If you experience any issues with your order, please don’t hesitate to reach out to our customer support team. We are happy to assist and resolve any concerns you may have.
By providing you with transparent and reliable shipping details, we hope to give you peace of mind while shopping with us. We appreciate your trust and are here to ensure your products reach you in perfect condition and on time. Happy shopping!
No Refund & No Exchange Policy
Thank you for shopping with us at ATHOME-Beauty for Ashes. By making a purchase, you acknowledge and agree to our No Refund & No Exchange Policy, which is outlined below. Please read this policy carefully before completing your purchase. All sales made on our website are final. Due to the nature of our products, which are tallow-based, we do not accept returns or offer refunds. Once your order is placed and payment is processed, it cannot be canceled or refunded for any reason. Additionally, we do not offer exchanges on any products purchased through our website.
If you receive a damaged or defective product, please contact us immediately at Athomestead.familyfarm@gmail.com within 7 days of receiving your order. In such cases, we may offer a replacement or, if stock allows, issue a refund. To process this request, we may ask for photographs of the damaged or defective item. Please note that this policy is in accordance with the consumer protection laws of the State of Florida, though certain rights you may have under Florida law, such as the right to a refund for defective goods, could be affected by this policy.
This No Refund & No Exchange Policy applies to all online purchases made via our website. If you have any questions about the policy or need clarification, we encourage you to contact our customer service team before making a purchase. You can reach us at Athomestead.familyfarm@gmail.com. Thank you for understanding, and we appreciate your choice to shop with ATHOME-Beauty for Ashes for your tallow-based products.